NEXUS / REFUND

Refund Policy

PC Performance Optimization Software
Developed and operated independently from Europe.
Available worldwide.

Request a refund or withdrawal

Submit a request through your account or email care@osnexus.eu. Include the order reference, purchase date and account email. Do not send card details. A reason is not required when exercising a statutory right of withdrawal.

Digital purchases

Consumers generally have a 14-day withdrawal period for distance contracts, subject to the applicable rules and exceptions. This checkout requests immediate delivery but does not rely on an automatic waiver of the withdrawal right. Downloading alone is not treated here as acceptance of a blanket no-refund policy.

Non-delivery and non-conformity

If a purchase is not delivered or the product is not in conformity with the contract, contact support. Applicable remedies may include supply, bringing the product into conformity, a proportionate price reduction or termination and reimbursement. These rights are distinct from a change-of-mind request and are not excluded by a license activation.

Processing

Website requests are recorded with a timestamp and a confirmation email is queued. Approved refunds are processed through the original payment method, subject to mandatory deadlines. PayPal or your payment provider may take additional time to display the returned funds. Refund processing is handled by support; a ticket does not automatically initiate a PayPal refund.

Policy version: 2026-09-23